Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
At Sukoon Ki Baat, your privacy is a priority. This policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. By using our platform you agree to the practices described here.
Introduction
Welcome to Sukoon Ki Baat ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or book events through our Service.
If you have any questions or concerns about this policy or our practices, please contact us at info@sukoonkibaat.com before using our Service.
Information We Collect
Information you provide directly:
- Name, email address, and phone number (on registration)
- Payment details (processed securely via our payment gateway)
- City / location preferences
- Reviews, comments, and feedback you submit
Information collected automatically:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on the platform
- Referring URLs and search terms
How We Use Your Information
We use the information we collect to:
- Process event bookings and payments
- Send booking confirmations and e-tickets
- Communicate updates about events you have registered for
- Personalise your experience on the platform
- Send promotional communications (with your consent)
- Improve our services and develop new features
- Comply with legal obligations
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send.
Sharing of Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and deliver relevant content.
- Essential cookies — required for the platform to function correctly
- Analytics cookies — help us understand how visitors use the site
- Preference cookies — remember your settings and choices
- Marketing cookies — used to show relevant event recommendations
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the platform.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Specific retention periods:
- Account data — retained until you delete your account
- Booking records — retained for 5 years for legal and tax purposes
- Payment data — retained as required by financial regulations
- Marketing preferences — retained until you opt out
When data is no longer needed, it is securely deleted or anonymised.
Data Security
We implement industry-standard security measures to protect your personal information:
All data in transit is encrypted
Data stored on protected infrastructure
Strict role-based access policies
Periodic security reviews
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data ("right to be forgotten")
- Portability — receive your data in a structured, machine-readable format
- Opt-out — unsubscribe from marketing communications at any time
- Restriction — request restriction of processing in certain circumstances
To exercise any of these rights, log into your account or contact us at info@sukoonkibaat.com. We will respond within 30 days.
Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@sukoonkibaat.com and we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
- We will notify you of significant changes by posting the new policy on this page with an updated date
- For material changes, we may also send an email notification to registered users
- Your continued use of the Service after changes are posted constitutes acceptance of the revised policy
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team:
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