SUPPORT HUB & KNOWLEDGE BASE

Help & Support Center

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< 2 Mins Instant WhatsApp Chat

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100% Refund Auto Protection Policy

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9 AM – 9 PM Mon – Sun Active Desk

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Digital QR Instant E-Ticket Dispatch

Browse Topics

Help Categories

Select a topic below to explore guides and step-by-step solutions.

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Booking & Tickets

How to reserve seats, select passes, transfer tickets, or book for guests.

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Payments & Invoices

UPI, Cards, Net Banking queries, transaction failures, and GST tax bills.

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Cancellations & Refunds

Refund timelines, cancellation process, event reschedules & credit vouchers.

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E-Tickets & Entry

Download digital passes, troubleshooting QR scans at venue gates & SMS passes.

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Account & Profile

Managing your profile, password reset, login troubleshooting & security.

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Events & Venues

Mushaira timings, venue directions, artist lineup details & entry protocols.

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Group & Bulk Discounts

Special tier discounts for groups of 10+, student passes & corporate bookings.

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Direct Support Channels

Live WhatsApp, telephone helpline, and priority email support desk.

Quick Answers

Frequently Asked Questions

Clear answers to everything about tickets, payments, refunds and entry rules.

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Booking is quick and hassle-free:

Visit our All Events page and select the show you want to attend.
Click "Book Now", choose your desired seat tier or quantity.
Enter attendee details and proceed to the secure payment checkout.
Upon successful payment, your verified PDF E-Ticket with QR code will be generated instantly and dispatched via Email & WhatsApp.

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Yes, absolutely! You can purchase multiple tickets in a single transaction. Simply provide the primary attendee's contact information during checkout. The e-ticket QR pass will be sent directly to the designated email and phone number. Attendees must carry a valid photo ID matching the ticket name at the venue entrance.

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Yes! We offer special group rates:

5–9 Tickets: 10% instant discount at checkout
10–19 Tickets: 15% discount
20+ Tickets & Corporate: 20%+ custom pricing & reserved seating

For bulk or corporate enquiries, please write to us at info@sukoonkibaat.com.

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Once confirmed, bookings cannot be directly edited due to automated seating allocations. If you need to switch dates or categories, you can cancel your existing booking (as per the cancellation policy) and book fresh seats, or contact our support team at least 24 hours prior.

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We accept 100% secure payments via RBI-approved payment gateways:

UPI: Google Pay, PhonePe, Paytm, BHIM, CRED
Cards: Visa, MasterCard, RuPay, Maestro Credit & Debit cards
Net Banking: All major Indian banks
Digital Wallets: Paytm Wallet, Mobikwik, Amazon Pay

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Don't worry! This usually happens if there is an intermittent bank network timeout. In 99% of cases, the banking system auto-reverses the amount back to your original source account within 3 to 5 business days. If the ticket is not generated and amount is not refunded within 5 days, email us at info@sukoonkibaat.com with your Bank UTR / Payment Transaction ID.

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Yes! A GST-compliant tax invoice is automatically generated for every transaction. You can download it anytime by logging into your account under My Account > My Bookings. If you require your company GSTIN printed on the invoice, please reach out to info@sukoonkibaat.com within 24 hours of booking.

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You can initiate cancellation easily:

Log in to your account and navigate to My Bookings.
Select the booking and click "Cancel Booking".
Choose whether you want an instant credit voucher or source bank refund.
Cancellations made 48+ hours prior to the event receive a 100% full ticket refund. Cancellations within 48 hours receive a 50% refund.

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Refund processing times by payment channel:

UPI / Wallets: 1–3 business days
Debit / Credit Cards: 4–7 business days
Sukoon Ki Baat Credit Voucher: Instant (within 10 minutes)

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If an event is cancelled by the organiser or venue, you will receive a 100% full refund automatically to your original payment method within 3–5 working days. In case of rescheduling, your existing ticket remains valid for the new date, or you can opt for a full refund.

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First, please check your email spam/promotions folder. If not found:

Log in to your Sukoon Ki Baat account and visit My Bookings to instantly download the PDF ticket.
You can also click "Resend Ticket" on the booking details page to dispatch it again to your registered WhatsApp/email.
If still facing issues, message us on WhatsApp at +91 98775 69731.

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You do not need a physical printout! Simply show the digital PDF ticket or the high-resolution QR code on your mobile device at the venue entrance. Our team will scan your QR code for rapid contactless entry.

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Click on Login from the top navigation bar, then click "Forgot Password?". Enter your registered email address to receive an instant secure password reset link valid for 30 minutes.

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We celebrate both established poets and emerging artists! You can apply through our Artist Registration page or fill out the collaboration form on our Contact page with the subject "Artist Collaboration".

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Doors generally open 45 minutes prior to the scheduled showtime. We recommend arriving at least 20 minutes before the start to allow seamless QR code scanning and seat allocation. Late arrivals may be asked to wait until a suitable break in the performance.

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Non-flash photography and short video clips for personal social media (tagging @sukoonkibaat) are warmly welcomed! However, professional video camera rigs, tripod setups, and flash photography are strictly prohibited inside the main auditorium without prior press accreditation.

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Most of our partner auditoriums and cultural centers feature dedicated on-site parking or valet assistance. Specific parking guidelines, metro connectivity, and Google Maps landmarks are listed on each individual Event Detail page.

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Students and senior citizens (60+) enjoy special 15% concession passes for selected cultural events. Simply select the "Student / Concession Pass" tier during booking and present a valid institutional ID card at the venue gate.

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For corporate teams, literary clubs, and large gatherings (25+ passes), we offer custom invoice billing, exclusive lounge access, and front-row seating. Please email our partnership desk directly at info@sukoonkibaat.com or call +91 98775 69731.

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